Refund policy

Right of Withdrawal

A consumer who has entered into a distance contract through our online store has the right to withdraw from the contract, without giving any reason, within 14 days from the date of receipt of the goods, except in cases where the right of withdrawal is excluded by law.

To exercise your right of withdrawal, you must inform us of your decision before the expiry of the above period by means of an unequivocal statement sent by email to info@dentaderm.hr.

Return of Products

After notifying us of your withdrawal from the contract, the product must be returned without undue delay and no later than 14 days from the date on which you informed us of your withdrawal.

The direct costs of returning the product are borne by the customer, unless the return is due to an incorrectly delivered, damaged or defective product for which the seller is responsible.

The customer is liable for any diminished value of the product resulting from handling beyond what is necessary to establish its nature, characteristics and functionality.

Sealed Products and Hygiene Protection

For health protection and hygiene reasons, opened or unsealed cosmetic products that are not suitable for return once opened cannot be returned.

If a product has a protective seal, protective film or other original hygienic seal, the right of withdrawal cannot be exercised once such protection has been removed or damaged, where the statutory exception for sealed goods that are not suitable for return due to health protection or hygiene reasons applies.

This also applies to opened, used or tested shampoos, scalp and hair care products, and other cosmetic productsthat, once opened or used, are no longer suitable for return for health protection or hygiene reasons.

We recommend that customers check that they have received the correct product before opening it or removing any protective seal, film or other hygienic closure.

This restriction does not affect the customer’s statutory rights in the case of a defective, damaged or incorrectly delivered product.

Damaged, Defective or Incorrectly Delivered Products

If you have received a damaged, defective or incorrectly delivered product, please contact us at info@dentaderm.hr, providing your order number and a description of the issue.

To process your request, we may ask you to provide photographs of the product, its packaging and any damage.

This Refund Policy does not limit consumers’ statutory rights in the event of non-conforming or defective products.

Refunds

In the event of a valid withdrawal from the contract, we will refund the payments received, including the cost of standard delivery, in accordance with applicable law.

If the customer has selected a delivery method that is more expensive than the least expensive standard delivery option offered by us, the additional delivery cost will not be refunded.

We will issue the refund without undue delay and no later than 14 days from the date on which we receive notification of your decision to withdraw from the contract.

We may withhold the refund until the goods have been returned to us or until the customer provides evidence that the goods have been sent back, whichever occurs first.

The refund will be made using the same means of payment used for the original transaction, unless expressly agreed otherwise with the customer.

Contact

DENTADERM COSMETICS d.o.o.
Ulica Damira Tomljanovića Gavrana 7
10000 Zagreb, Croatia
OIB: 39185737033
Email: info@dentaderm.hr